These terms apply when you book tickets for a DEBUT event. DEBUT is a registered charity in England and Wales (charity number 1216650). Contact us at hello@debut.org.uk.

Booking and prices

• Tickets are sold through Luma. Your booking is confirmed when you receive a confirmation email.

• Prices shown are the full price you pay, including card and booking fees.

• Concession tickets are explained on our Ticket Support page. We may ask for proof of eligibility on the door.

Refunds and cancellations

• If you can no longer attend, email us at least 48 hours before the event start time and we will refund your ticket minus card and booking fees, which we cannot recover.

• If DEBUT cancels or postpones an event, we will refund your ticket in full, including fees. For a postponement you can keep your ticket for the new date instead.

• Tickets for a specific event date are not covered by the 14-day cancellation period that applies to some online purchases.

• Donations made alongside a booking are not refundable.

Ticket transfers

If you can't make an event, email us. Where we can, we will offer to move your booking to another DEBUT concert. Tickets cannot be resold. If an event sells out, you can join the waitlist on its Luma page.

Programme and artists

As with any live performance, programmes can change. We may need to change performers, repertoire or timings. These changes do not entitle you to a refund unless we cancel or postpone the event.

On the night

• Latecomers: we will admit you at a suitable break in the music.

• Age guidance: our events are for guests over 12 years of age.

• Access: we use unusual and historic spaces, and sometimes this means they don't have step-free access, so please check the event page for details. If you have access needs, please tell us when you book or email us beforehand so we can help.

• We may refuse entry or ask anyone to leave whose behaviour disrupts the performance or other guests.

Photos and video

We take photos and videos on the night to share online. If you'd rather not appear, just let a member of the team know. See our Privacy Policy for more.

Your information

We use the details you give when booking as set out in our Privacy Policy.

Liability

Nothing in these terms limits our liability where the law does not allow it to be limited. We are not responsible for personal belongings brought to our events.

These terms are governed by the law of England and Wales.