This policy explains how DEBUT collects, uses and protects personal information. DEBUT is a registered charity in England and Wales (charity number 1216650) and is the data controller for the information described here.

If you have any questions, email hello@debut.org.uk.

What we collect

• Booking information: your name, email address, the tickets you buy, any concession you claim and any access needs you tell us about.

• Donation information: your name, contact details, the amount and date of your gift, and, if you make a Gift Aid declaration, your home address and confirmation that you are a UK taxpayer.

• Mailing list: your name and email address, and whether you open or click our emails.

• Correspondence: anything you send us by email, phone, social media or our website forms.

• Musicians and event clients: contact details, booking details, fees and payment details needed to arrange and pay for performances.

• Photos and video taken at our events (see below).

We do not collect or store card details. Payments are handled by our payment providers.

How we use it, and our lawful basis

• To sell and manage tickets, run events and contact you about a booking you have made (to perform our contract with you).

• To process donations and claim Gift Aid from HMRC (legal obligation and legitimate interests).

• To send our newsletter and news of upcoming concerts and events (your consent, which you can withdraw at any time).

• To understand our audiences, plan programmes and report to funders, using attendance figures and summaries rather than named individuals where possible (legitimate interests).

• To book and pay musicians and deliver events for clients (contract).

• To keep the financial and charity records the law requires (legal obligation).

Photos and video

We take photos and videos at our events to share online and to promote DEBUT (legitimate interests). If you would rather not appear, let a member of the team know on the night or email hello@debut.org.uk and we will remove you from anything we publish where we can.

Who we share it with

We do not sell your information. We use trusted service providers who process it on our behalf and only on our instructions:

• Luma (event listings and ticketing)

• Stripe (card payments)

• Squarespace (our website, forms and online donations)

• Google (email, Gift Aid declaration forms and shared files)

• Xero (accounts and donation records)

• Notion (event planning)

If you have an account with Luma or Stripe, their own privacy policies also apply to that account. We share Gift Aid information with HMRC when we make a claim. We may share information where the law requires it. Some providers store data outside the UK, including in the United States; where they do, they use safeguards recognised under UK data protection law.

How long we keep it

• Booking records: as long as we need them to run the event and deal with any refunds or queries. Payment records are kept as part of our financial records.

• Donation and Gift Aid records: at least 6 years after the end of the financial year they relate to, as HMRC requires.

• Financial records: 6 years, as charity and tax law requires.

• Mailing list: until you unsubscribe.

• Correspondence: as long as we need it to deal with your enquiry and any follow-up.

Your rights

You can ask to see the information we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy to move elsewhere. You can unsubscribe from our emails at any time using the link in each email. To make a request, email hello@debut.org.uk. We will deal with your request as soon as we can, and within one month at the latest. Some information, such as Gift Aid and financial records, we must keep by law even if you ask us to delete it.

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

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Changes

We may update this policy. The latest version will always be on this page.